Login Issues on Collections User Portal

Incident Report for Eltropy

Resolved

This incident has been resolved.

Posted Feb 04, 2026 - 17:26 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 04, 2026 - 17:25 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 04, 2026 - 17:25 PST

Update

We are continuing to investigate this issue.

Posted Feb 04, 2026 - 15:35 PST

Investigating

We are currently experiencing login issues on the Collections User Portal, where some users may be unable to log in.
Our engineering team is actively investigating the issue.

We will share further updates as soon as we have more information.

Posted Feb 04, 2026 - 11:31 PST

This incident affected: Unified platform (Integration Management Service).