The scheduled system restart at 9:15 AM PT is complete. Office Phone services are coming back online, and our engineering team is actively monitoring call quality and system stability.
Service Impact: * Current Status: Office Phone calls can now be placed and received. * Next Steps: We are observing system performance to ensure total stability before marking this incident as fully resolved
Posted Sep 30, 2026 - 09:25 PDT
Update
To prevent further unexpected service disruptions, we must apply the permanent fix sooner than originally planned. We will restart the office phone system today at 9:15 AM Pacific.
Service Impact:
Active Calls: All active calls will be disconnected at 9:15 AM PT. Please plan to wrap up critical calls beforehand.
Downtime: The system restart is expected to last less than 5 minutes.
We will send a confirmation update as soon as the system is back online and fully stable.
Posted Sep 30, 2026 - 08:42 PDT
Monitoring
A temporary fix has been applied, and phone services have returned to normal operating levels. We are currently monitoring system stability closely. To avoid disrupting active calls during business hours, permanent maintenance will be deployed this evening.
We will provide a final resolution update once maintenance is complete.
Posted Sep 30, 2026 - 08:30 PDT
Identified
We have identified the cause of the disruption related to Office Phone (Voice+ does not appear to be impacted), extension to extension looks to be working but Office Phone with external callers is not functioning. Our engineering team is currently investigating a fix.
We will provide our next update within 60 or as soon as more information becomes available.
Posted Sep 30, 2026 - 08:12 PDT
Investigating
We are currently investigating reports of sporadic issues affecting Office Phone and Voice+. Our engineering team is triaging the root cause to determine the scope of the impact.
We will provide our next update within 60 minutes or as soon as more information becomes available.
Posted Sep 30, 2026 - 08:05 PDT
This incident affected: Unified platform (Voice Service, Office Phone).