A fix has been deployed and we are observing full recovery across all payment services, including payment forms, credit card processing, ACH, and digital wallets. Payment pages are loading normally, and we have detected no new failures over the last 20 minutes.
Our engineering team is continuing to closely monitor system performance and telemetry to ensure complete stability.
We will provide our next update within 2 hours.
Posted Sep 21, 2026 - 10:35 PDT
Investigating
We are currently investigating reports of issues affecting Payment Processing Services (including payment forms, credit card processing, ACH, and digital wallets). Users may encounter blank or unresponsive payment pages during checkout across all tenant portals.
Our engineering team is actively triaging the root cause to stabilize the service and mitigate impact.
We will provide our next update within 2 hours or as soon as more information becomes available.
Posted Sep 21, 2026 - 08:48 PDT
This incident affected: Unified platform (Eltropy Payments).