All Systems Operational

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Note: Uptime percentages are based on timing of page updates, and do not reflect actual platform uptime.

Uptime over the past 90 days. View historical uptime.
Unified platform Operational
90 days ago
99.9 % uptime
Today
Text Messaging Operational
90 days ago
99.92 % uptime
Today
Unified Platform Video Banking Operational
90 days ago
99.88 % uptime
Today
AI Virtual Agent - Voice Operational
90 days ago
99.89 % uptime
Today
AI Virtual Agent - Chat Operational
90 days ago
99.83 % uptime
Today
Cobrowse ? Operational
90 days ago
99.93 % uptime
Today
Voice Service - beta ? Operational
90 days ago
99.9 % uptime
Today
Integration Management Service Operational
90 days ago
99.93 % uptime
Today
API Portal and Services Operational
90 days ago
99.93 % uptime
Today
Analytics and Reporting Services Operational
90 days ago
99.93 % uptime
Today
POPi/o platform Operational
90 days ago
99.98 % uptime
Today
POPi/o Video Banking Service ? Operational
90 days ago
99.98 % uptime
Today
Twilio services Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Long Code, North America Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Short Code, North America Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Short Code, North America Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Short Code, North America Operational
90 days ago
100.0 % uptime
Today
Twilio Voice, North America Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Toll-Free, North America Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Operational
90 days ago
100.0 % uptime
Today
Twilio Origination Operational
90 days ago
100.0 % uptime
Today
Twilio Messaging Services Operational
90 days ago
100.0 % uptime
Today
Twilio TwiML Operational
90 days ago
100.0 % uptime
Today
Atlassian Support Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 25, 2025

No incidents reported today.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
AI Chat Not Responding
Resolved - A fix has been deployed, and all AI services are now operational. We have confirmed that functionality has been restored for all users. Thank you for your patience.
Oct 20, 17:04 PDT
Update - We have developed two potential solutions for the ongoing AI Chat outage and are actively testing both. Our team is working to validate a path to recovery as quickly as possible. We will provide another update once a fix is confirmed.
Oct 20, 17:00 PDT
Update - We have confirmed that all AI 2.0 clients are impacted by this outage. Our team is actively developing a fix to restore service. We will post another update as soon as more information is available.
Oct 20, 16:01 PDT
Identified - We have identified the root cause of the issue affecting our AI Chat service. Our team is now actively working on a fix and engaging the necessary resources to restore service as quickly as possible.
Oct 20, 15:34 PDT
Investigating - We are currently investigating an issue where our AI Chat service is unavailable. Our team is actively working to identify the root cause. We will provide another update as soon as we have more information.
Oct 20, 14:58 PDT
Voice + and AI Voice Services are down
Resolved - This incident has been resolved.
Oct 20, 04:37 PDT
Update - We are continuing to investigate this issue.
Oct 20, 04:36 PDT
Update - We are seeing partial recovery However we are still experiencing outages across POP Classic video banking East Region. We will provide another update in 60 minutes or as soon as more information becomes available.
Oct 20, 04:29 PDT
Investigating - Due to an outage in AWS services, Twilio has also been impacted, resulting in disruptions to our Voice+ and AI Voice services.
Oct 20, 03:20 PDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

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