Update - Our team is actively working on a fix. We will provide the next update by 5:00 AM PT.
Apr 13, 2026 - 21:03 PDT
Apr 13, 2026 - 21:03 PDT
Update - We are continuing to work on a fix for this issue.
Apr 13, 2026 - 20:24 PDT
Apr 13, 2026 - 20:24 PDT
Identified - We have identified an issue where some queued voice interactions may block agents from continuing conversations, particularly on the first assignment after login.
This impacts users who receive a queued request immediately after logging in. Our team has identified the root cause and is currently working on a fix.
Workaround: If agents notice a request with an unusual symbol (“&”) on the notification card, we recommend declining the request. The interaction will be re-routed and can then be accepted without further issues.
We are actively working on a resolution and will share further updates as progress is made.
Apr 13, 2026 - 19:42 PDT
This impacts users who receive a queued request immediately after logging in. Our team has identified the root cause and is currently working on a fix.
Workaround: If agents notice a request with an unusual symbol (“&”) on the notification card, we recommend declining the request. The interaction will be re-routed and can then be accepted without further issues.
We are actively working on a resolution and will share further updates as progress is made.
Apr 13, 2026 - 19:42 PDT
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