All Systems Operational

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Note: Uptime percentages are based on timing of page updates, and do not reflect actual platform uptime.

Uptime over the past 90 days. View historical uptime.
Unified platform Operational
90 days ago
99.95 % uptime
Today
Text Messaging Operational
90 days ago
100.0 % uptime
Today
Video Banking Operational
90 days ago
100.0 % uptime
Today
AI Virtual Agent - Voice Operational
90 days ago
99.84 % uptime
Today
AI Virtual Agent - Chat Operational
90 days ago
100.0 % uptime
Today
Cobrowse Operational
90 days ago
100.0 % uptime
Today
Voice Service Operational
90 days ago
100.0 % uptime
Today
Integration Management Service Operational
90 days ago
99.71 % uptime
Today
API Portal and Services Operational
90 days ago
100.0 % uptime
Today
Analytics and Reporting Services Operational
90 days ago
99.96 % uptime
Today
Office Phone Operational
90 days ago
99.98 % uptime
Today
Eltropy Payments Operational
90 days ago
99.97 % uptime
Today
POPi/o platform Operational
90 days ago
100.0 % uptime
Today
POPi/o Video Banking Service Operational
90 days ago
100.0 % uptime
Today
Twilio services Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Long Code, North America Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Short Code, North America Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Short Code, North America Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Short Code, North America Operational
90 days ago
100.0 % uptime
Today
Twilio Voice, North America Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Toll-Free, North America Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Operational
90 days ago
100.0 % uptime
Today
Twilio Origination Operational
90 days ago
100.0 % uptime
Today
Twilio Messaging Services Operational
90 days ago
100.0 % uptime
Today
Twilio TwiML Operational
90 days ago
100.0 % uptime
Today
Atlassian Support Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 14, 2026

No incidents reported today.

May 13, 2026

No incidents reported.

May 12, 2026
Users Experiencing Lag While Accessing Live Dashboard
Resolved - This incident has been resolved.
May 12, 14:16 PDT
Monitoring - A fix has been applied, and we are seeing services return to normal levels. We have entered a monitoring phase to ensure the continued stability of the platform across all domains.

We will provide a final "Resolved" update once we are confident in the full recovery.
May 12, 14:00 PDT
Identified - We have identified the cause of the disruption impacting Live Dashboard performance.
Our engineering team is currently investigating and working on a fix to restore normal functionality as quickly as possible.
We will provide our next update within 60 minutes or as soon as more information becomes available
May 12, 13:31 PDT
Update - Our team is continuing to investigate the issue impacting Live Dashboard performance.

We are actively working to identify the root cause and restore normal functionality as quickly as possible.

We will provide our next update within 60 minutes or as soon as more information becomes available.
May 12, 12:34 PDT
Investigating - We are currently investigating an issue where users may experience lag or slow performance while accessing the Live Dashboard.

Our engineering team is actively working to identify the root cause and restore normal performance as quickly as possible.

We will provide the next update within 30 minutes.
May 12, 12:07 PDT
May 11, 2026

No incidents reported.

May 10, 2026
Partial outage: Issues Affecting OTP for AI Voice
Resolved - The issue is fully resolved by 10:48am PDT, and all lines are operational. We apologize for the impact this had on your operations and your members.
May 10, 18:32 PDT
Monitoring - A fix has been applied, and we are seeing services return to normal levels. We have entered a monitoring phase to ensure the continued stability of the platform across all domains.

We will provide a final "Resolved" update once we are confident in the full recovery.
May 10, 10:48 PDT
Identified - We have identified an issue affecting OTP Authentication for AI voice. We have seen an increase in 500 errors forcing clients to Transfer To Agent. Our engineering team is actively testing a fix in UAT for this.

We will provide our next update within 60 minutes or as soon as more information becomes available.
May 10, 09:40 PDT
May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

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