Partially Degraded Service

About This Site

Note: Uptime percentages are based on timing of page updates, and do not reflect actual platform uptime.

Uptime over the past 90 days. View historical uptime.
Unified platform Operational
90 days ago
99.95 % uptime
Today
Text Messaging Operational
90 days ago
100.0 % uptime
Today
Unified Platform Video Banking Operational
90 days ago
99.95 % uptime
Today
AI Virtual Agent - Voice Operational
90 days ago
99.86 % uptime
Today
AI Virtual Agent - Chat Operational
90 days ago
99.84 % uptime
Today
Cobrowse Operational
90 days ago
100.0 % uptime
Today
Voice Service - beta Operational
90 days ago
99.95 % uptime
Today
Integration Management Service Operational
90 days ago
100.0 % uptime
Today
API Portal and Services Operational
90 days ago
100.0 % uptime
Today
Analytics and Reporting Services Operational
90 days ago
100.0 % uptime
Today
POPi/o platform Operational
90 days ago
100.0 % uptime
Today
POPi/o Video Banking Service Operational
90 days ago
100.0 % uptime
Today
Twilio services Degraded Performance
90 days ago
100.0 % uptime
Today
Twilio SMS Long Code, North America Degraded Performance
90 days ago
100.0 % uptime
Today
Twilio SMS Short Code, North America Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Short Code, North America Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Short Code, North America Operational
90 days ago
100.0 % uptime
Today
Twilio Voice, North America Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Toll-Free, North America Operational
90 days ago
100.0 % uptime
Today
Twilio SMS Under Maintenance
90 days ago
100.0 % uptime
Today
Twilio Origination Operational
90 days ago
100.0 % uptime
Today
Twilio Messaging Services Operational
90 days ago
100.0 % uptime
Today
Twilio TwiML Operational
90 days ago
100.0 % uptime
Today
Atlassian Support Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 7, 2026

No incidents reported today.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026
Login Issues on Collections User Portal
Resolved - This incident has been resolved.
Feb 4, 17:26 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 4, 17:25 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 4, 17:25 PST
Update - We are continuing to investigate this issue.
Feb 4, 15:35 PST
Investigating - We are currently experiencing login issues on the Collections User Portal, where some users may be unable to log in.
Our engineering team is actively investigating the issue.

We will share further updates as soon as we have more information.
Feb 4, 11:31 PST
Feb 3, 2026

No incidents reported.

Feb 2, 2026
AI Voice Transfers are failing
Resolved - All services have been restored.
Feb 2, 15:10 PST
Investigating - We are currently investigating an issue where AI Voice Transfers are failing, our engineering team is reviewing the issue and working towards a resolution.
Feb 2, 14:31 PST
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026
Partial SMS Deliverability Degradation
Resolved - We have completed our investigation regarding the potential SMS deliverability issues.

After a thorough review of our logging and error messaging, our engineering team has confirmed that this was a false alarm. Our systems were behaving as expected throughout the investigation period, and there was no actual impact on campaign deliverability or message throughput.

All systems remain fully operational.
Jan 25, 17:53 PST
Investigating - We are currently experiencing an issue affecting SMS campaign deliverability. Some campaigns are seeing a drop in delivery rates, resulting in a limited number of messages failing to reach their destination.

This is not a total outage; successful delivery rates are currently fluctuating between 25% and 95%.

Our engineering team is actively engaged and investigating the root cause of these failures. We will provide another update as soon as we have more information.
Jan 25, 17:09 PST
Jan 24, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage